Light Up Bell Dog Balls fuse vibrant light-up action with a playful bell sound to spark your dog's natural hunting instincts. Toss, roll, and watch your pup sprint, pounce, and chase as the ball glows and jingles—turning every session into a multi-sensory adventure that keeps boredom at bay both indoors and outdoors.

Three sizes to fit every pup

• 5.9 cm ball — about 57 g, ideal for small breeds and puppies.
• 7.2 cm ball — about 111 g, a versatile choice for medium-sized dogs.
• 8.2 cm ball — about 157 g, designed for larger mouths and more vigorous chewers.

Key features that set this ball apart

• Multi-sensory play — flashing lights and a jingling bell grab attention, encouraging longer sessions of active play and training.
• Bite-resistant TPR construction — designed to withstand aggressive chewing while remaining gentle on teeth and gums.
• Hollow core with airflow — lightweight feel and easy carry for your dog, with comfortable breathability during fetch and roll.
• High-bounce and responsive — lively returns that make games of fetch more exciting and help build coordination and recall.
• Teething-friendly — ideal for young puppies to chew on, helping alleviate teething discomfort while discouraging destructive gnawing on furniture.
• Indoor or outdoor versatility — perfect for living rooms, backyards, parks, or the beach, so playtime can happen anywhere.

Why this ball is a smart choice for you and your dog

• For active dogs who crave constant movement, the light-and-sound combination provides immediate feedback and motivation.
• Owners looking to enrich training routines will appreciate the ball’s sensory cues that reinforce recall, agility drills, and pursuit games.
• Pet parents seeking durable toys will value the TPR material’s bite resistance and long-lasting durability, even with strong jaws and persistent chewers.

Ideal use scenarios

• Fetch games in the yard or park where your dog can chase the flashing ball and vocal bells from a distance.
• Indoor play to burn energy on rainy days without sacrificing space or safety.
• Solo entertainment: a self-directed chase that keeps your dog engaged while you handle other tasks.
• Teething relief and dental stimulation during chew sessions that also encourage healthy chewing habits.

Care and tips for lasting performance

Wipe the exterior with a damp cloth after play and let the ball air dry. If the ball gets wet during outdoor adventures, simply dry it off before your dog resumes play. Store in a cool, dry place away from direct heat to preserve the glow and material integrity. Inspect regularly for deep scratches or cracks and replace if the integrity of the toy is compromised.

Give your pup a captivating, energetic experience with Light Up Bell Dog Balls—where lights, sound, and high-spirited action meet durable, chew-friendly design for hours of responsible, joyous play.

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Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. Products will be clearly labelled on the product description page.

How to Cancel an Order

Contact us right away with your order number within 24 hrs of purchase. We’ll confirm the cancellation and process your refund (minus a 5% processing fee) within 3–5 business days to the original payment method. It may take up to 10 business days for your refund to appear on your bank statement. To request a cancellation, please contact us at admin@theballdepot.com or reply directly to your order confirmation email. Always include your order number in the message. All cancellation requests must be sent in writing within 24 hours of purchase and include your order number. Verbal requests or requests made through social media will not be accepted.

Important Notes

• Some products are made to order and cannot be cancelled once production has started. These items will be clearly marked on the product page.  
• Orders placed with “Buy Now, Pay Later, Pre-order” or third-party financing may have additional restrictions and cancellation fees.
• We reserve the right to refuse cancellation requests in cases of suspected fraud or abuse.

• A 5% processing fee will be deducted from all returns.

Chargebacks & Disputes

Unauthorized chargebacks will result in a $45.00 USD administration fee plus any incurred chargeback fees, deducted from any refund owed or payable before future orders are shipped. Remaining balances will be issued as store credit. The Ball Depot reserves the right to restrict future purchases at its discretion.

If a customer initiates a chargeback or payment dispute instead of contacting us first, we reserve the right to ban the account from future purchases and may report the incident to Shopify’s fraud protection system. In addition, we reserve the right to convert the sale amount to an in-store credit minus any administration fees. Any fees associated with the unauthorized charge back will be the purchasers responsibility.

Abuse of Cancellation Policy

Repeated cancellations, frequent order changes, or any pattern that appears to abuse this policy may result in the cancellation of your account and refusal of future orders.

Contact Deadline

To cancel a regular order, you must contact us by email and receive confirmation before the cancellation window closes within a 24 hour period. You may cancel a Pre-order within 40 hours of purchase. Simply sending an email after the deadline does not qualify as a timely cancellation.

Refunds for Cancelled Orders

All approved cancellations on normal purchases will be refunded to the original payment method within 3–5 business days if cancelled before the allowable time period. Please allow up to 10 business days for the funds to appear in your account, depending on your bank or card provider. A 5% processing fee will be deducted from the refund total.

Final Sale Items

Certain products marked as "Final Sale" or "Made-to-Order" on the product page are non-cancellable once the order is placed. These items will be clearly identified before checkout.

Cancellation Fees

Cancellations after the allowed window are not permitted. If an exception is made, a 15% restocking fee will be deducted from your refund. No exceptions for made-to-order or final-sale items.

A 5% processing fee is deducted from all refunds.

Non-Cancellable Items

Items marked “Final Sale,” “Made-to-Order,” or “Custom” on the product page are strictly non-cancellable. No exceptions.

Non-Delivery

If we fail to deliver your order within 60 days of the expected delivery date (or within 60 days of purchase if no date was provided), you have the right to cancel the order and receive a full refund.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, full payment or a partial deposit at checkout, store your payment method, then fulfill at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled or full payment received, then you can't cancel the order or request a refund unless the product you receive is damaged. See our returns policy for more details on returns and refunds. 

further, some pre-orders can be cancelled within 40hrs. After 40hours, pre-order cancellations are eligible for store credit only. Store credit expires in 90 days and can be used on anything in the shop. A 5% processing fee is deducted from the refund total.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Governing Law

This Cancellation Policy is governed by the laws of Canada and the province of British Columbia. Any disputes arising from this policy will be resolved exclusively in the courts of British Columbia.

Pode contactar-nos através dos nossos [canais de contacto, por exemplo, formulário de e-mail, página de contacto] para nos enviar qualquer feedback ou dúvida. Responderemos o mais breve possível durante o nosso horário de funcionamento.