Returns & Refunds Policy

We accept returns for manufacturing defects within 30 days of purchase. Items must be unused and in original packaging.

Return process:

1. Contact our support team at admin@theballdepot.com to initiate a return.
2. Reply to our email with clear photos and a detailed description of the defect.
3. Wait for our return authorization before shipping anything back.
4. Ship the item using a traceable and insured shipping method.

Refund process:

1. After we receive and inspect your return, we will process your refund within 3-5 business days. Refunds will be issued to the original method of payment except on pre-orders. It can take up to 10 days for the refund to show up on your bank statement.

Non-refundable items

- Custom products (including personalized, made-to-order, or specialty manufactured items)

- Items purchased in the wrong size or colour

- Items purchased due to change of mind or purchaser regret.

Fees

A 5% card processing fee will be deducted from all refunds. A 15% restocking fee will be deducted from refunds issued after the order has been processed, but not yet shipped.

Pre-orders

Pre-orders can be cancelled within 40hrs with a full refund to the original payment method, minus any processing fees. After 40 hours , cancellations are eligible for store credit only. Store credit expires within 90 days from being issued..

Unauthorized Chargeback Policy

If a chargeback is filed in relation to a cancelled order without first contacting us, an administration fee of $45.00 USD will be applied, in addition to any chargeback fees incurred by The Ball Depot.

Any remaining balance after fees are deducted will be issued as store credit. Customers who file an unauthorized chargeback may also be prohibited from placing future orders, at The Ball Depot's discretion.

To avoid these fees, please contact us at admin@theballdepot.com before initiating any dispute.

Store Credit and Gift Cards

All store credits and gift cards are final sale. They are non-refundable, and cannot be redeemed or exchanged for cash. Store credits will expire 90 days from the date issued.

Important note

Any shipping costs (both to and from THE BALL DEPOT or designated return facility), duties, taxes, import fees for international orders or any other fees associated with the return are the sole responsibility of the purchaser.

All return requests must be initiated via email. Visit our Contact Page for full contact details and to submit your return inquiry.

Email: admin@theballdepot.com

THE BALL DEPOT reserves the right to update this policy at any time. The version in effect at the time of purchase applies to your order.

This policy is governed by the laws of Canada, including applicable federal and provincial consumer protection legislation.

Updated on April 15, 2026