Frequently asked questions
When was The Ball Depot Founded?
The Ball Depot officially launched on April 7, 2026 and is based in British Columbia Canada.
Why should I buy from the Ball Depot?
We bring all types of balls together in one place - novelty balls, puzzle balls, pet toys, sports balls and more. Instead of searching across multiple stores, you can find what you need right here at The Ball Depot. We are also dedicated on sourcing unique, quality, and fun ball products that you won't easily find in regular stores. Our goal is to bring joy and entertainment through creative, unique and playful balls.
What types of products do you sell?
We specialize in a wide variety of balls and ball associated products including novelty balls, puzzle balls, pet balls, sports balls, exercise balls, stress balls, decorative balls, kids balls, ball games and many other unique and fun ball themed items
What if I can't find what I am looking for on your website?
On the home page there is a form where you can request us to find what you're looking for. We will try our best to find it for you through our suppliers and wholesalers.
Do you manufacture your own products?
No. The Ball Depot is an online retailer. All products are sourced from trusted third-party manufacturers and suppliers around the world.
What is your shipping policy?
We offer a variety of shipping options, including standard shipping, weight based shipping, and express shipping. Shipping costs are calculated based on the weight and size of your order, as well as the shipping destination. We fullffill orders from multiple warehouse locations including Canada, United States, China, and the United Kingdom, allowing us to ship to customers accross North America.
Orders are processed within 2-7 business days. Typical delivery time is 5-14 days, depending on your location and chosen shipping method.
You can view our full shipping details in our shipping policy.
Do you offer international shipping?
Currently we ship only to Canada and the United States. Please check back in the near future for updates. International shipping is something we plan on to offer in the near future. If you're outside of Canada or the US, feel free to contact us at admin@theballdepot.com so we can notify you when international shipping becomes available.
What is your return policy?
We accept returns on defective items purchased from our website, within 30 days of purchase. Items must be returned in their original condition and in its original packaging. All products must be approved by contacting us first. Please see our returns and refund policy for full details
Where is my order?
You can track your order using the tracking number that was emailed to you when your order shipped. Or you can enter your order number in the chat to see where your order is.
What if my order is damaged?
If your order is damaged, please contact us immediately with a detailed message of the issue , order number and full name along with pictures of the damaged item in its original package and we will be happy to assist you. Please review our returns and refund policy.
What are your shipping options and delivery times?
We offer standard and expedited shipping options. Orders are processed within 2-7 business days. Typical delivery time is 5-14 days, depending on your location and chosen shipping method.
How do I contact customer support?
Our customer support team is available to assist you via email at admin@theballdepot.com or by phone at 1-778-231-2259. You can also reach out to us through the contact form on our website or through our chat. We aim to respond to all inquires within 1-2 business days.
Are your products safe for pets and children?
Many of our products contain small parts that are not recommended for pets or children under 3 years old or unsupervised pets. Always follow the safety instructions included with your items.
Can I cancel my order?
Yes, orders can be cancelled if they have not been processed. Please contact us as soon as possible if you wish to cancel.
Do you offer Bulk or Wholesale orders?
We do offer some bulk options in our BULK ZONE section. For more specific products not shown in this section please contact us at admin@theballdepot.com for wholesale or bulk pricing inquiries.