Sponge vent ball is a soft, squeezable PU toy designed for tactile satisfaction and cartoon-inspired fun. Crafted through a precise casting process, this compact ball delivers a consistent texture and gentle rebound, making it a reliable stress-relief companion for study breaks, desk downtime, or casual play.

What sets it apart is its unique combination of a cartoon-series aesthetic and tangible squish that stays responsive after repeated use. The PU foam core gives a lively, tactile feedback that you can feel with every pinch, while the smooth exterior invites lingering handling. Packaged in a simple PE bag, it’s ready for gifting, display, or personal collection right out of the box.

• Material and feel: high-quality PU foam yields a soft, springy squeeze with a satisfying return, ideal for fidgeting and stress relief.
• Design lineage: part of a Cartoon Series, blending playful character styling with durable, everyday-use construction.
• Manufacturing precision: produced via a casting process to ensure uniform texture and consistent performance across units.
• Packaging: securely packed in a PE bag for neat storage and easy gifting.
• Versatile audience: categorized under “other toys under 14 years old” and suitable for both teens (7–14) and adults who enjoy collectible cartoon-inspired toys.

Ideal use scenarios:

• Desk accessory to reduce tension during study sessions, writing, or gaming marathons. The soft squeeze can help maintain focus without creating noise or distraction.
• Fidget toy for classrooms, offices, or home offices where discreet, tactile engagement is welcome.
• Part of a cartoon-themed collection—a charming display piece that sparks conversation among fellow fans and collectors.
• Gift for teens who appreciate character-driven toys and for adults who value tactile stress-relief tools with a playful aesthetic.

Care tips and longevity: keep the surface clean with a light wipe; avoid sharp objects that could nick the outer texture; store away from excessive heat to preserve elasticity and color. With proper care, this Sponge vent ball maintains its squishy feel and cartoon charm over countless squeezes.

Avoid heavy impact

Not suitable for young children (small parts choking hazard)

Inspect regularly for damage and discard if damaged, cracked or broken

SHIPPING

Shipping times may vary based on the shipping method, location and weight of your order. Orders are processed within 2-7 business days and typically arrive within 5-25 business days.

Shipping options:

Canada:

• Standard: 10-35 business days
• Economy  18-40 business days
• Express: 5-14 business days

United States:

• Standard: 10-35 business days
• Economy 18-50 business days
• Express: 5-14 business days

Visit our Shipping Policy for more information

Pre-orders are shipped out based on priority when item becomes available. (first come first serve) Please read product description for shipping timelines before purchasing.

RETURNS

Defective or damaged items can be returned within 30 days of purchase. Email us at admin@theballdepot.com or through our Contact Us page.

Please contact us first before returning any items, issuing chargebacks or disputes.

Visit our Return and Refund Policy for more information.

REFUNDS

Contact us within 24 hours for a refund. (Some exceptions apply). After 24 hours, only a store credit will be issued if the item hasn't been shipped.

For Pre-orders, contact us within 40 hours for a refund . After 40 hours, only a store credit will be issued.

A 5% processing fee will be deducted from all refunds, no exceptions.

For returns on defective or damaged items a full refund (minus 5% processing fee) will be given to original payment method or issued as in-store credit at our discretion.

A 5% processing fee is charged on all refunds. If refund is requested prior to the 24/48 hour time period, a refund will be issued to the original payment method. For refunds after the 24/48 hour time period, refunds will be issued as in-store credit.

Refunds are not given for orders that are in process of shipping.

Visit our Cancellation Policy for more information.

Visit our Terms and Conditions for more information.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. Products will be clearly labelled on the product description page.

How to Cancel an Order

Contact us right away with your order number within 24 hrs of purchase. We’ll confirm the cancellation and process your refund (minus a 5% processing fee) within 3–5 business days to the original payment method. It may take up to 10 business days for your refund to appear on your bank statement. To request a cancellation, please contact us at admin@theballdepot.com or reply directly to your order confirmation email. Always include your order number in the message. All cancellation requests must be sent in writing within 24 hours of purchase and include your order number. Verbal requests or requests made through social media will not be accepted.

Important Notes

• Some products are made to order and cannot be cancelled once production has started. These items will be clearly marked on the product page.  
• Orders placed with “Buy Now, Pay Later, Pre-order” or third-party financing may have additional restrictions and cancellation fees.
• We reserve the right to refuse cancellation requests in cases of suspected fraud or abuse.

• A 5% processing fee will be deducted from all returns.

Chargebacks & Disputes

Unauthorized chargebacks will result in a $45.00 USD administration fee plus any incurred chargeback fees, deducted from any refund owed or payable before future orders are shipped. Remaining balances will be issued as store credit. The Ball Depot reserves the right to restrict future purchases at its discretion.

If a customer initiates a chargeback or payment dispute instead of contacting us first, we reserve the right to ban the account from future purchases and may report the incident to Shopify’s fraud protection system. In addition, we reserve the right to convert the sale amount to an in-store credit minus any administration fees. Any fees associated with the unauthorized charge back will be the purchasers responsibility.

Abuse of Cancellation Policy

Repeated cancellations, frequent order changes, or any pattern that appears to abuse this policy may result in the cancellation of your account and refusal of future orders.

Contact Deadline

To cancel a regular order, you must contact us by email and receive confirmation before the cancellation window closes within a 24 hour period. You may cancel a Pre-order within 40 hours of purchase. Simply sending an email after the deadline does not qualify as a timely cancellation.

Refunds for Cancelled Orders

All approved cancellations on normal purchases will be refunded to the original payment method within 3–5 business days if cancelled before the allowable time period. Please allow up to 10 business days for the funds to appear in your account, depending on your bank or card provider. A 5% processing fee will be deducted from the refund total.

Final Sale Items

Certain products marked as "Final Sale" or "Made-to-Order" on the product page are non-cancellable once the order is placed. These items will be clearly identified before checkout.

Cancellation Fees

Cancellations after the allowed window are not permitted. If an exception is made, a 15% restocking fee will be deducted from your refund. No exceptions for made-to-order or final-sale items.

A 5% processing fee is deducted from all refunds.

Non-Cancellable Items

Items marked “Final Sale,” “Made-to-Order,” or “Custom” on the product page are strictly non-cancellable. No exceptions.

Non-Delivery

If we fail to deliver your order within 60 days of the expected delivery date (or within 60 days of purchase if no date was provided), you have the right to cancel the order and receive a full refund.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, full payment or a partial deposit at checkout, store your payment method, then fulfill at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled or full payment received, then you can't cancel the order or request a refund unless the product you receive is damaged. See our returns policy for more details on returns and refunds. 

further, some pre-orders can be cancelled within 40hrs. After 40hours, pre-order cancellations are eligible for store credit only. Store credit expires in 90 days and can be used on anything in the shop. A 5% processing fee is deducted from the refund total.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Governing Law

This Cancellation Policy is governed by the laws of Canada and the province of British Columbia. Any disputes arising from this policy will be resolved exclusively in the courts of British Columbia.

Have questions or need help?

Reach out to us through our Contact Page or email us at admin@theballdepot.com. We will respond as quickly as possible during business hours. Mon-Friday 10-4pm PST.